Today many contact centres have disparate reporting systems. Most of these reporting systems provide a sufficient amount of detailed information about what transactions they have performed. However, they don't individually lend themselves to be integrated together to provide a complete holistic view of a contact centre. We consider a holistic view of the contact centre provides the type of information that is useful to better understand the relationship between areas such as customers and systems in the context of products or services your organisation is offering. By connecting these three areas together an organisation can better understand how they can reduce their operating costs, increase revenue and even business risk. Enjector's reporting convergence platform has been designed to attempt to join these areas together. It provides the collection of events from various sources such as customer interactions and transactions made in line of business application. At the same time analysing and summarising the information to build model that shows the relationship between the key areas. The Report Manager platform essentially becomes an area where you can generate realtime reports (those that can be generated immediately), but provides realtime analytics capability in a single environment. This platform adopts a Service Orientated Architecture (Web Services) philosophy from ground up in its design and approach. This allows customers to be able to leverage and introduce new capabilities into their contact centre rapidly at lower cost of ownership.