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| Manage Your Customers Interactions |
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Manages customers across your voice and email channels in a single environment.
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Provides a consolidated & consistent interface to most of your customer
channels.
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Integrates with existing telephony (ACD/PBX) and email systems.
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Today many companies are bolting on disparate communications systems that can
fail when they don’t work together.
For example a customer receives no response from email they sent 24 hours ago.
The customer then places a phone call and the agent doesn’t know about the
customer's email. This can lead to customer frustration.
Enjector’s channel convergence platform provides an effective and efficient
integration of customer channels (phone, email and outbound dialer) with your
line of business applications (customer service).
This platform adopts a Service Orientated Architecture (Web Services)
philosophy from ground up in its design and approach. This allows customers to
be able to leverage and introduce new capabilities into their contact centre
rapidly at lower cost of ownership.
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| Screen Shots |
Enjector Software's Interaction Manager Client is one of the most flexible and
scalable clients on the market that allows your agents to manage multiple types
of customer interactions.
Its unique blend of design and intelligent behavior reduces the training time
required to manage phone calls, emails and outbound campaigns (dialing jobs).
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| Benefits |
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Provides the agent the ability to manage multimedia interactions such as phone
calls, emails and outbound campaigns.
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A fully functional communication solution that can be quickly deployed over the
local intranet, internet or extranet using HTTP/HTTPS (encrypted).
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100% web browser based - no installation required (doesn't require Java or
plugins), hence reducing the hardware requirements and compatibility issues on
the desktop.
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Very easy to integrate into existing web based applications and into
traditional desktop applications.
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Scalable and not limited to multimedia channels. Other types of work such as
tickets and orders can be managed.
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Multilingual supported.
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| Architecture |
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Supported Environments:
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Supported Environments:
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Supported Environments:
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Supported Environments:
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| Enabling Technologies |
| Interaction Manager supports the following platforms:
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| Features Comparison |
| Enjector Software has designed different editions to offer a different range of
features necessary for your organisation.
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