Today many companies have multiple applications to manage their line of business such as customer support. For example a customer asks about an order they placed on a website. An agent may need to switch between the application that holds customer's account details with the online order and delivery system. In another scenario a customer may be using a very complex CRM or ERP system in the contact centre which takes up a lot of time performing the necessary actions to complete the conversation with the customer. If this handling time can be reduced, the moral of the agent increases and the operational costs of managing a customer call is reduced. Enjector’s application convergence platform provides an effective and efficient interface for line of business applications. This platform adopts a Service Orientated Architecture (Web Services) philosophy from ground up in its design and approach. This allows customers to be able to leverage and introduce new capabilities into their contact centre rapidly at lower cost of ownership.